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Working in head office

The head office of H&T Pawnbrokers is based in Sutton, Surrey. Based at our head office we have the normal head office functions: Finance & Audit, IT, Marketing, HR, Training and Property. We currently employ around 30 staff.

Area Management Team

In addition we have a field based Area Management Team. The current Area Manager Team consists of 11 Area Managers who report into our Operations Director based at our Head Office.

We also have a Loan Centre based in Bootle, Liverpool which opened in February 2006, and enables us to be able to carry out our own underwriting for our KwikLoan and Cheque Cashing services. The Loan Centre provides authorisation to our Stores to enable them to process pay day advances, 3rd party cheque cashing and loans. Our Loan Centre then administers all the cheques we receive and collects on any debt at the appropriate time.

When we opened the Loan Centre in February 2006 we had a team of 3 and this has grown to a current team of 34.

As well as the Loan Centre we also have a Refurbishment Centre based in the South East which repairs, cleans and polishes all unredeemed pledges or second hand bought stock. Once this process has been completed the Refurbishment Centre distributes this stock to our Stores to then be sold via the Retail side of our business. The Refurbishment Centre will also buy in new stock for the Retail arm of our Stores to ensure there is sufficient choice and stock to keep the retail in the stores replenished and providing enough choice for our retail customers.

In our Refurbishment Centre we have 21 staff with staff working in our jewellery workshop and in our administration department.